Kleen Bin’s Privacy Policy
This Privacy Policy describes how Kleen Bin collects, uses, discloses, retains and protects your personal information, in accordance with the Protection of Personal Information Act (POPIA) and other relevant laws. The Privacy Policy applies to any website, application, form, document, product or service which references this Privacy Policy. It also supplements any other privacy policies which may apply in respect of Kleen Bin’s processing of personal information.
POPIA defines personal information as “information which relates to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person”. This includes, but is not limited to, your name, sex, gender, address, contact details, identity number and medical or health information.
Who we are
In this Privacy Policy, any reference to “Kleen Bin” refers to Kleenvest Group (Pty) Ltd operating in South Africa.
How we collect information
We collect personal information about you in accordance with the relevant laws, either:
Directly from you when you complete a service application form, electronically, telephonically or by way of a hard copy;
Indirectly from you when you interact with us electronically by way of our website, apps, or social media channels, which may include the collection of metadata (data about data);
We will also collect your information where you have only partially completed and/or abandoned any information which you began to apply to our website and/or other online forms. Given that we already consider you a customer at this stage, we may use this information to contact you in order to remind you to complete outstanding information.
Where we require personal information in order to provide you with our services, your failure to provide us with the necessary information, will result in Kleen Bin being unable to provide you with our services. You are responsible for informing the Kleen Bin if your information changes.
What information we collect
- Information about you – your name, identity number, age, gender, date of birth, nationality, Note that we will use that information strictly in accordance with applicable laws.
- Contact information – your email, address, phone number and physical address.
- Online information – for example, cookies and IP address (your computer’s internet address), if you use our websites, apps and/or social media channels.
You may refuse to provide us with your personal information in which case we may not be able to provide you with a relevant service or would have to terminate our business relationship. The supply of certain items of personal information, especially those collected to comply with regulation, is legally mandatory.
How we use your information
In order for us to provide clients with services they have requested and to notify them of important changes to such services, we need to collect, use and disclose the personal information of clients.
To the extent permissible under applicable laws, Kleen Bin may use your information:
To provide you with our bin cleaning service at your physical address
To communicate with you on billing and other important notifications
To contact you about your account or any related debt enquiry
To do customer satisfaction research
To enhance your experience when interacting with Kleen Bin and to help us improve our offerings to you
To process your marketing preferences (where you have unsubscribed from certain direct marketing communications, keeping a record of your information and request to ensure that we do not send such direct marketing to you again);
For any purpose related to and compatible with the above.
Sharing your information
Kleen Bin will only share your personal information with third parties if there is a legitimate reason to do so. We may disclose the personal information you provide to us to the following entities:
- Third-party service providers who are involved in the delivery and/or administration of our services including debt collection
Kleen Bin will not sell, rent, or trade your personal information to any third party.
Kleen Bin will disclose information when lawfully required to do so:
- To comply with any relevant legislation;
- To comply with any legal process; and
- By any regulatory authority
Kleen Bin will not disclose your personal information to third parties unless there is valid processing ground as set out in section 11 of POPIA.
Security and storage of information
Kleen Bin intends to protect the integrity and confidentiality of your personal information. Kleen Bin has implemented appropriate technical information security measures to keep your information secure, accurate, current, and complete. However, we cannot guarantee the security of any information you transmit to us online and you do so at your own risk.
Your personal information will be held and used for as long as permitted for legal, regulatory, fraud prevention and legitimate business purposes.
Right of access to information
The Promotion of Access to Information Act (PAIA) coupled with POPIA offer an individual the right to access information held by a public or private body in certain instances. Contact Kleen Bin should you want to verify your information with us.
Correction of your information
In accordance with POPIA, you have a right to correct any of your personal information held by Kleen Bin. This right should be exercised in accordance with the procedure of making contact with Kleen Bin to verify your information.
Objection to processing of your information
In accordance with POPIA, you may object to our processing of your personal information on reasonable grounds relating to your particular situation, unless legislation provides for such processing.
Marketing
Where you provide your personal information to a Kleen Bin in the context of a sale of our services, you agree to such Kleen Bin sending you information on news, services, events and promotions for our own similar products and or services, always subject to your right to opt-out of receiving such marketing at the time your information is collected and on each subsequent marketing communication thereafter. You may object to receiving direct marketing from Kleen Bin at any time by contacting us.
Where you choose to exercise your right to opt-out of direct marketing, please allow up to 21 days for Kleen Bin to effect that change.
Cookies, website analytics and advertising
Updated 10 November 2026
We use cookies and similar technologies to remember your preferences, understand how our website is used and measure the effectiveness of our advertising. Cookies are small files stored on your device when you visit a website.
Your cookie choices
Our cookie banner allows you to accept optional cookies, reject them or choose your preferences by category. Optional analytics and advertising cookies are disabled until you give the relevant consent.
You can review or withdraw your consent at any time using the cookie preferences button on our website. Rejecting optional cookies does not prevent you from browsing our website or submitting an enquiry.
Essential cookies
These support website functionality and remember your cookie choices. We also use a short-lived cookie to prevent our promotional popup from appearing repeatedly. These cookies remain active when optional cookies are rejected.
Statistics and website analytics
We use Google Analytics 4 to understand website visits, traffic sources and interactions, including completed enquiries.
We use Microsoft Clarity to understand how visitors interact with our website through heatmaps and session replays. This helps us identify navigation problems and improve the website. Sensitive information is masked using Clarity’s masking controls.
Google Analytics and Microsoft Clarity analytics cookies are enabled when you consent to Statistics cookies.
Marketing and advertising
We use Google Ads and the Meta Pixel to measure advertising performance and understand which advertisements lead to enquiries. Where you provide the relevant consent, these tools may also support personalised advertising.
Advertising cookies and the Meta Pixel are enabled when you consent to Marketing cookies.
Limited measurement without cookies
Our website uses Google Advanced Consent Mode. If you have not consented, or reject optional cookies, Google may still receive limited signals about your consent choice and website activity without setting or reading analytics or advertising cookies. These signals help estimate overall website and advertising performance.
Microsoft Clarity may also operate in a limited mode without cookies when consent is not provided. Rejecting optional cookies therefore does not mean that all information transfers to these providers stop.
Google reviews
We display Google customer reviews using Trustindex. The review widget’s files and reviewer images are served through our website to reduce direct connections from your browser to external review services.
Cookie details and retention
You can find the cookies we have identified, their purposes and their storage periods in our cookie preferences panel. Your consent preference is currently stored for 30 days, after which you may be asked to choose again.
Withdrawing consent changes how optional tracking operates going forward. You can also remove cookies already stored on your device through your browser settings. Removing cookies does not delete information previously collected by a service provider.
Third-party providers
These services may process information on infrastructure outside South Africa. For more information about their handling of personal information, please see:
Children
While few, if any, of Kleen Bin’s websites are directed towards children, Kleen Bin is committed to complying with all applicable laws aimed at the protection of children and in particular the protection of their personal information.
Updates
This privacy statement was last updated 10 November 2026.