HOW IT WORKS
Bins are washed and sanitised on weekdays between 09:00 and 19:00 (in Summer, Sept-Apr) and 18:00 (in Winter, May-Aug), on the day that your Municipality empties your bin.
Should your bin not be emptied, usually due to Municipal trucks running late or not running at all, it will be washed and sanitised the following day between 09:00 and 16:00, provided the bin is empty. If the bin is not empty, it will then be abandoned for the following week.
The payment of an invoice is due upon presentation of the invoice as we invoice in arrears on or around the 22nd of each month. Failing to pay an invoice could result in your account being handed over to Accountability for professional debt collection and this process may result in you being blacklisted if your account is not settled in full.
Cancelling the service. We do ask for a calendar month’s notice of your intention to cancel the service via calling 021-558-4040 or emailing accountsct@kleenbin.com.